Brilliant Customer Service (Brilliant Business)
Debra StevensKeep them coming back for more
Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. Its for anyone involved in any organisation whether you run your own business, manage people or you are a customer facing employee. It doesnt matter what your budget is, youll find lots of simple changes you can implement right now to build a highly successful customer service strategy.
BRILLIANT OUTCOMES
· Identify your customers real needs and how best to meet them
· Build trust and long term loyalty with your customers to stay ahead of the competition
· Make sure you are remembered and recommended
Kategoriler:
Yıl:
2010
Baskı:
01
Yayımcı:
Prentice Hall
Dil:
english
Sayfalar:
216
ISBN 10:
0273738070
ISBN 13:
9780273738077
Dosya:
PDF, 3.27 MB
IPFS:
,
english, 2010